Angie's List Announcements

It's our Anniversary

2010-02-24T20:32:00Z

Spread the Word!

It's the List's 15th anniversary, but if you're an Angie's List member, you get the gifts!

As a thank you for helping Angie's List continue to grow nationwide, we're giving current members $15 for each friend you invite to Angie's List who joins by the end of February (excluding our "unpaid" markets).

For 15 years, Angie's List has saved members money and time by making important decisions less daunting. The List has grown to include the input of more than 1 million members nationwide! All the ratings and reviews have made Angie's List the premier place to find accurate, up-to-date information in the categories you want and need.

Invite your friends today, and they'll receive 15 percent off their membership when they use promo code CELEBRATE. Simply log in to your Angie's List account and click on the "Member Resources" tab. From there, you will see the link to invite a friend.

Poor Customer Service Lands 8 Repeat Offenders Back on Angie’s “Most Complained About” List

2010-01-07T17:32:00Z

For the fifth year in a row, home warranty companies earned the worst grades given by Angie's List members nationwide, an indication that they, nor seven other repeat offenders, are heeding the message that customers are giving them.

Angie’s List (www.angieslist.com), the nation’s leading provider of consumer ratings on local service companies, collects hundreds of thousands of consumer experiences each year on more than 500 service categories, then analyzes those reports, ranking the companies that scored the best and worst grades from their customers.

The internet service provider category was a three-peat, and virtually every other form of personal communication service – landline phone service providers, cable TV, satellite TV, and cellular phone providers – made their second consecutive appearance on the list, along with home builders and furniture sales categories. New to the list for 2009 includes property management and rental car categories.

“In today’s economy, no business can afford to push their customers out the door, but that’s what a lot of these poorly-graded companies seem to be doing,” said Angie Hicks, founder of Angie’s List. “Common complaints are about poor customer service and unprofessional attitudes from staff; those are fixable issues.”

Many of the categories with the top grades represent more personalized or individual services.

“It stands to reason that service professionals who deal with people on a more individual basis are generally far better at meeting individual customer’s desires than companies that serve mass audiences, but that doesn’t mean even the largest retailer or service company shouldn’t treat their customers with respect and common courtesy,” Hicks said. “No company will ever make 100 percent of its customer base 100 percent happy. But we’d really like to see some of these companies work harder for the people who pay them for service.”

Angie’s List members judge service performance on overall experience, price, quality, responsiveness punctuality, and professionalism.

Angie’s List Top 10 worst grade earners:

1. Home Warranty Companies

2. Property Management

3. Landline Phone Service

4. Cellular Phone Service

5. Internet Service

6. Cable TV Service

7. Satellite TV Service

8. Furniture Sales

9. Home Builders

10. Rental Cars

Angie’s List Top 10 best grade earners:

1. Piano Moving

2. Hauling

3. Structural Engineering

4. Home & Garage Organization

5. Window Tinting

6. Dryer Vent Cleaning

7. Dog Walking

8. Blind Cleaning

9. Piano Tuning

10. Skylights

Angie's List Expands to Classic and Custom Car Restoration

2009-11-06T19:35:00Z

Angie’s List is bringing its 14 years of experience in helping consumers find reliable help around the house to the $2 billion classic and custom car industry.

Starting Nov. 6, 2009, Angie’s List (www.angieslist.com), the nation’s leading provider of consumer ratings on service companies, is actively seeking consumer reviews from car buffs with insight into custom and classic car specialists offering services in more than 100 categories, from babbiting to paint, plating and polishing, to wiring and welding.

“Custom and classic car owners will go to the ends of the Earth to find the one person who can bring their baby back. We’re going to make that trip easier,” said Angie’s List Founder Angie Hicks, announcing the launch of the company’s Classic & Custom Car restoration services division.

Auto restoration is the second niche service added to Angie’s List in the past two years. In March 2008, the company added health care services with 50 categories. Member demand has grown that service niche to more than 200 categories.

“There are tons of forums, classified ads everywhere you look, and lots of talk in garages around the country about individual specialists and companies that focus on restoring vintage vehicles,” Hicks said. “We’re going to do what we do best and gather that great consumer experience at a site where anyone can easily find just the person they need for the specialty work they need done.”

Angie’s List will collect and process the reports in accordance with its existing accountability structure. The auto restoration reports will be available to all members early next year, regardless of where the service is located, which is a departure from the traditional, highly localized approach Angie’s List has taken with other service areas.

Angie’s List has collected consumer reviews since 1995, starting with a handful of categories focused on home services in suburban Columbus, Ohio. It now offers reviews in more than 450 categories in more than 200 cities across the country.

“We proved with our health care service that our model can be used to deliver great consumer value to a number of different service areas,” Hicks said. “Auto restoration is a huge market, but there’s not currently a way for consumers to tap into a reliable word-of-mouth rating systems that isn’t limited by service or geography.”

Save 50 percent now on gift memberships!

2009-11-02T16:50:00Z

Your friends don't have "Leaky roof" or "Electrical catastrophe" on their wish list, but if such a calamity were to happen, you can bet they'll be wishing for an Angie's List membership to help them find the best service providers in a pinch.

For a limited time, Angie's List gift memberships are 50 percent off -- and we'll even waive the activation fee!

Sign in to your Angie's List account today and give the gift of great service...because nobody puts "Oops" on their wish list.

Talk it up...and put some Spin on it!

2009-10-28T16:54:00Z

Angie's List members,

Take a spin on the Angie's List Prize Wheel any time a friend buys a new Angie's List membership between now and Oct. 31 and lists you as their referral. You could win anything from gift cards and Angie's List memberships to cold hard cash!

This is in addition to being rewarded with our customary bag of M&M's and being entered into the drawing for the $1,000 Big Mouth prize.

Time is running out, so Talk it Up and invite your friends to join Angie's List today!

Be a "Big Mouth", Get a Chance to Win Cash!

2009-10-01T12:16:00Z

Talk it up!

Angie's List members,

Invite your friends to Angie’s List and get entered to win Cold Hard Cash!

For each new friend who buys a membership, we'll send you our customary bag of your favorite M&M’s. Plus, we'll enter your name into a drawing for the $1,000 Big Mouth prize each time a new friend buys an Angie's List membership and lists you as their referral! Offer ends Oct. 31, so let the chatter begin!

Coupons one of many perks for Angie’s List members

2009-09-02T12:47:00Z

One of the many benefits of being an Angie’s List member is that highly rated companies on the List – those who maintain an average of an A or B rating – are invited to offer our members discounts in the form of a coupon online, in the Angie’s List Magazine and through our call center. These exclusive savings are available only to Angie’s List members.

Go to www.angieslist.com, sign in, find the “Member Resources” tab near the top of the page and click on “Coupons”. There, you’ll find any coupons available for your area for anything from auto glass repair, to landscaping, to plumbing. Check the coupon section often for new discounts - only for Angie’s List members!

Let your voice be heard

2009-08-17T14:50:00Z

We at Angie's List are always looking for new and better ways to enhance our service for our members. Do you have an idea or a suggestion of ways we can improve Angie's List? Some of our very best features have come from member input, and each and every suggestion is individually reviewed by our product management staff.

Click here to send us your thoughts. Thank you in advance for taking the time to share your idea!

Do You Tweet?

2009-07-21T17:50:00Z

If you're a Twitter user, follow Angie at twitter.com/angie_hicks to see what she's up to!

For more Angie's List news and tips, follow Angie's List at twitter.com/AngiesList!

Be sure to let us know what you like, what you don't and what you'd like to see more of.

Discounts and Perks

2009-07-09T14:23:00Z

Finding the best local service companies and health care providers isn’t the only perk to being an Angie’s List member.

You also get exclusive discounts for online retailers and can save big on tickets to local sporting events, movie theaters and theme parks!

Click the "Member Resources" tab on angieslist.com to see how you can save!

Plain or Peanut?

2009-06-25T13:10:00Z

Love The List?

Recommend Angie's List to a friend or family member and when they join we'll send you a big bag of M&Ms -- plain or peanut -- as a big thank you!

Become an Angie's List Fan on Facebook

2009-06-16T13:02:00Z

List lovers unite! Sign on to Facebook today (if you're not already among the millions of Facebookers) and become an Angie's List fan. We won't be offering any quizzes or sending around virtual gifts, but we will give you home, consumer and medical-related tips, and alert you if Angie is going to be on the local news in your town. We might even offer an occasional inside look at the List or post special offers.

Time is running out! Submit reports on Health and win a FREE iPod shuffle!

2009-06-08T19:22:00Z

Angie's List is rating health care providers and we want to learn about YOUR experiences. That's why from May 15-June 15, any Angie's List member (excluding employees and affiliates of Angie's List) who submits eight (8) valid health category reports will receive a FREE iPod shuffle!

Go to www.angieslist.com now to learn more and to start submitting your reports. Time is running out!

Check out the enhancements at Angie’s List!

2009-04-30T13:32:00Z

Have you logged into your Angie’s List account recently? If you haven’t, take a minute and revisit the list. We think you’re going to love the enhancements we’ve made to the website in our continuous quest to better service our members.

We’ve streamlined the search process, making it easier for members to find local service providers in our most popular traditional service categories, with a separate search field for health care categories. Health providers are also now easily identified with the following icon.

We’ve also made big changes to our health reporting criteria, including asking for information on the provider’s bedside manner, effectiveness of treatment and much more. In addition, Angie’s List members can now see more information on physicians, including where they attended medical school, specialty certifications, hospital affiliations, profiles of other physicians in the same practice, and more.

Spin the Wheel, Win a Prize!

2009-03-24T20:08:00Z

Present, past and future Angie's List members will soon be receiving an e-mail inviting them to join Angie's List by March 22 and we'll waive the activation fee with a special promotional code.

Or, e-mail recipients can spin the Prize Wheel and have a chance to win special discounts on their annual membership fee. Check your e-mail and take a spin with Vanna...er, Angie, revealing your prize!