I had a really enlightening experience with a "contractor" here in
Conroe, TX, 40 miles N of Houston. [Please DO NOT confuse this name
with A-1 Roofing in Conroe, a completely different company that I have
not dealt with, but I see they have a BBB logo and a Roofing
Contractors Association of Texas logo]
The company I hired ["A-1 Land-Tex Roofing and Siding" with 5 phone
numbers (for 4 small cities + cell)], from the 2007 yellow pages (the
2008 pages were not out at the time), and a 2 page ad // NOW "A-1
Land-Tex Roofing and Sheet Metal" with 1 Conroe number, no cell
number] to fix a very bad leak between the back patio and house; the
work was started January 17 of this year and did not initially fix the
leaks. I called Mr David Land on his cell phone and he came back 3
times, but the problem was still not resolved. Every call and visit
from Mr Land was noted and and written down. And I was relentless in
calling.
FINALLY, this last week, it just poured down on Monday the 12th; on May
13, I called Mr Land and got the same recording that all the other
numbers have; I left a message stating:
Mr Land could complete the work and there would no longer be any leaks ($1143.00 paid) and we would be square
We could go to small claims court here
Or
that I would possibly post his "work" on the internet [I have tons of
pictures of the leaks when it poured down raining !] on my internet site
Within 10 minutes, Mr Land had called me back and stated he would come
the next day if I'd be home. He came the next day and completed the
repair work, but it hasn't rained hard enough to know whether or not
his work finally fixed the leaks; I assume nothing, but from the looks
of it, there are new shingles and he really spent some time on the
job, so I'm really hoping for the best.
Why 'contractors' treat people this way is a total mystery to me. Mr
Land is a nice enough person, and is very experienced in his field; his
dad started their business. It would have been so much easier just to
have just done it right the FIRST time around than to have strung me
out so long. I finally just "broke" ! I've had it with sorry repair
people around this area ! Normally, I can perform most of the work
around my house, but I'm not into roofing and carpentry that much, so
for those particular jobs, I do have pay to have work done.
This
is my first post here and if inappropriate, or in the wrong place, my
apologies. I haven't been as active as I would have liked to have been
when I initially
joined, but will try to become more a part of the "community" here.
Right now, I need someone who can true up my front and back doors of my
home and make sure the seals are good so that as little air as possible
is lost throgh them.
If it ain't broke, don't fix it (or get it fixed !).