wow. what happened to all the posts in this thread?
I have something to add. A colleague of mine who owns the same type of service business was threatened by an unreasonable customer that he was a member of Angies List and would psot a negative report on her company if she didnt do what he wanted, never mind the contract. My colleague hadnt even done any work for this extremely unreasonable consumer yet. I for one am sick of people using angies list to extort contractors.